FAQ

PAYMENT

We accept Visa, MasterCard, Discover, American Express 

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. 

E-mail notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).  

MINIMUM ORDER

Minumum order of $200 with free shipping at $300.

PRICING

All prices are shown in US Dollars. Please log in to your wholesale account to see prices.

SALES TAX

We are required by law to collect sales tax for orders shipped within the state of Texas.  

SITE SECURITY

We employ a secure technology that safely encrypts all private information when placing an order.  

SPLIT SHIPPING

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

OOPS, I MADE A MISTAKE

We process orders the same day. Once you click to complete your order, we are unable to make any changes. If you have questions, please contact us at sales@figdg.com

RETURNS

If you'd like a refund, we will gladly do so.  Please ship the item, at your expense, in its original packaging, along with a copy of your packing slip to:

Fig Design Group

1250 Champion Circle, Suite 112 Carrollton, TX 75006

Refunds will be credited back to your original method of payment within two weeks of its receipt.

PRIVACY

Fig Design Group will not sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing payment for orders you have placed with Fig Design Group.

QUESTIONS

For all questions regarding our website, please contact us sales@figdg.com. We will do our best to get back to you within 24 hours, excluding holidays and weekends.